Privacy Policy

1. Introduction

67ace ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our website at 67ace.vip, including all associated betting, casino, and gaming services available on the platform.

By registering an account, depositing funds, or otherwise using 67ace services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy is intended for adults aged 21 and above, as our services are restricted to eligible users only.

2. Information We Collect

We collect various categories of information to operate our platform, verify your identity, process transactions, and improve the quality of our services. The information we collect falls into two broad categories: information you provide directly to us, and information collected automatically through your use of the platform.

Information You Provide Directly

• Full name, date of birth, and nationality — required for identity verification and age verification (21+ only).
• Contact details including email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Account credentials including your chosen username and a securely hashed password.
• Payment and financial information such as bKash or Nagad mobile wallet numbers, Rocket account details, Dutch-Bangla Bank or other bank account references used for deposits and withdrawals.
• Identity documents submitted for KYC (Know Your Customer) verification, such as National ID Card (NID), passport, or driving licence.

Information Collected Automatically

• Device and browser information including IP address, browser type and version, operating system, and device identifiers.
• Usage data such as pages viewed, session duration, betting history, game selection patterns, and in-platform activity logs.
• Cookies and similar tracking technologies that allow us to remember your preferences and measure platform performance.
• Geolocation data (approximate location based on IP address) used to comply with jurisdictional restrictions.

3. How We Use Your Information

67ace uses the information we collect for the following purposes, all of which are essential to operating a safe, fair, and compliant betting and gaming platform for Bangladeshi players:

• Account creation, maintenance, and authentication — to securely manage your 67ace user account.
• Identity and age verification — to confirm you are 21 years of age or older and eligible to use our services.
• Payment processing — to handle deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and to process withdrawal requests in Bangladeshi Taka (BDT).
• Customer support — to respond to your queries, resolve disputes, and provide assistance via our support channels.
• Fraud prevention and responsible gaming — to detect unusual betting patterns, prevent money laundering, enforce self-exclusion, and promote responsible gaming practices.

4. Cookies and Tracking Technologies

67ace uses cookies — small text files stored on your device — as well as similar technologies such as web beacons and local storage. These technologies help us keep you logged in across sessions, remember your language and game preferences, and analyse how you navigate the platform so we can make it better.

You may adjust your browser settings to refuse all cookies or to notify you when a cookie is being placed. However, please be aware that disabling certain cookies may impair your experience on 67ace — for example, you may be required to log in each time you visit, or some platform features may not function as expected.

5. Sharing Your Information

67ace does not sell, rent, or trade your personal information to third parties. We may, however, share your information with carefully selected third parties in the following limited and controlled circumstances:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and similar partners) strictly to complete your deposit and withdrawal transactions.
• Identity verification and KYC service providers who assist us in confirming the authenticity of the documents you submit.
• Game providers and platform technology partners (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who supply the games and software powering the 67ace platform.
• Legal and regulatory authorities where we are required to disclose information by applicable law, court order, or to protect the rights and safety of our users and the platform.

6. Data Security

67ace takes the security of your personal information extremely seriously. We implement industry-standard technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, ensuring that your account credentials, financial details, and personal records are protected in transit.

All payment credentials linked to bKash, Nagad, and other mobile financial services are handled in accordance with the respective providers' security standards and are never stored in plain text on our systems. Account passwords are stored using strong, one-way hashing algorithms. Despite our best efforts, no online platform can guarantee absolute security — we encourage you to use a strong, unique password and to contact our support team immediately if you suspect any unauthorised access to your account.

7. Your Rights and Choices

As a 67ace user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access — you may request a copy of the personal data we hold about you at any time.
• Right of Rectification — if any information we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right of Erasure — subject to our legal and regulatory obligations (including anti-money-laundering record-keeping requirements), you may request deletion of your personal data.
• Right to Restrict Processing — you may ask us to limit how we use your information while a dispute or correction request is being reviewed.
• Right to Data Portability — you may request that we provide your personal data in a structured, machine-readable format where technically feasible.

8. Data Retention

67ace retains your personal information for as long as your account remains active and for a reasonable period thereafter to allow us to fulfil the purposes outlined in this policy. Specific retention periods may be extended where required by applicable law — for example, financial transaction records and KYC documentation may be retained for a minimum of five (5) years from the date of the last transaction to comply with anti-money-laundering obligations.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it in accordance with industry best practice.

9. Children and Minors

67ace services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals below this age. Our registration process includes age verification steps to help ensure that minors cannot access the platform. If you believe that a person under the age of 21 has created an account or submitted personal information to 67ace, please notify us immediately so that we may take appropriate action. We take the following steps to protect younger users:

• Mandatory age declaration during account registration.
• Document-based KYC verification to confirm the user's date of birth.
• Immediate suspension and investigation of any account where underage use is suspected.
• Refusal of deposits and forfeiture of any winnings accrued by a verified minor.
• Cooperation with guardians and relevant authorities where required to safeguard a minor's welfare.

If an account is found to belong to a user below the age of 21, all personal data associated with that account will be permanently deleted following the conclusion of any required investigation.

10. Third-Party Links and Services

The 67ace platform may include references to third-party payment services (including bKash, Nagad, Rocket, and Upay). Interactions with these services — such as initiating a bKash payment or confirming a Nagad transaction — are governed by the respective provider's own privacy policy and terms. 67ace does not control how those third parties collect or handle your information.

We recommend that you review the privacy policies of any third-party services you use in connection with 67ace. We accept no responsibility for the data practices of third parties.

11. Changes to This Privacy Policy

67ace reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 67ace following the posting of any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 67ace handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within five (5) business days.

Email: [email protected] — Please include your registered username and a brief description of your request so we can assist you as efficiently as possible.